Editor Gail Cohen discusses why law firms are not using client satisfaction surveys as often as they should and other highlights from the May issue of Canadian Lawyer. click here to view video
I recently added a client satisfaction survey to my blog and have found it very useful.
http://bc-injury-law.com/blog/
It's always great to receive positive feedback from clients. If the feedback is critical it is an opportunity to improve my services, one which I wouldn't have if I wasn't open to client feedback.
Former Supreme Court of Canada justice Louise Charron offers lawyers some inside tips on pleading cases before the country's top court and other appellate courts.
comments
http://bc-injury-law.com/blog/
It's always great to receive positive feedback from clients. If the feedback is critical it is an opportunity to improve my services, one which I wouldn't have if I wasn't open to client feedback.
This is something more lawyers should consider.
Yours truly,
Erik Magraken
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