Kate Simpson

Kate Simpson

Kate Simpson is national director of knowledge management at Bennett Jones LLP, and is responsible for developing the firm's KM strategy and initiatives. Opinions expressed are her own. She can be reached at kate@tangledom.com.
Monday, 01 May 2017 09:00

Design thinking

Design thinkingWe can wow our clients by shifting our mindset when we solve legal problems.
Monday, 30 January 2017 09:00

Deep smarts: the next generation

Deep smarts: the next generationAt a recent legal technology innovation event, one of the startups introduced its new technology as targeting the Final Frontier of Knowledge Management: turning the tacit into the explicit. The Star Trek reference had me imagining my team and I in shiny Federation uniforms stepping boldly into the new and as yet unexplored world of KM beyond our borders.

Monday, 01 August 2016 09:00

Tech as a disruptor of concentration

Tech as a disruptor of concentrationThe evidence is all around us: the inability to stand in a queue and embrace the boredom; the need to be entertained in some way every 15 minutes. So, we flick through the Distraction Apps on our phones: Facebook, Twitter, Reddit, Medium, Instagram, Globe and Mail. Grab the headlines, be distracted, entertained, and fill those few quiet moments.
Monday, 04 April 2016 09:00

Are platforms coming to legal?

Are platforms coming to legal?Much has been written recently about “platforms” and their impact on the legal industry. And by platforms I’m referring to the digital business model rather than the shoes (sadly). Avvo, Rocket Lawyer, and LegalZoom are touted as the next platforms for legal, and I want to delve into this proposition a little.
Know your client & other data  management gamesThe information we hold on our clients, their businesses, transactions, trials, and strategies can no longer be held on unprotected hard drives or sent willy-nilly through the exposed airwaves. “Regulators are pushing firms to get better at knowing their customers, and managing their data more comprehensively than they have in the past,” says Deloitte in November 2015’s CIO Journal. This push began some years ago with the know-your-client professional obligations placed on banks, law firms, and others to collect identification information and understand client’s activities and risk profiles for their investment decisions.
Monday, 03 August 2015 08:00

Augmentation, not automation

Augmentation, not automationThe article “Beyond automation” in the June issue of Harvard Business Review has sparked many excellent legal and other responses since its publication, including a summary on the excellent 3 Geeks and a Law Blog.
Monday, 06 April 2015 08:00

Size matters for KM

Size matters for KMKnowledge management at law firms is about externalizing the knowledge held in lawyers’ heads. Because we can’t remember everything and everyone, we need to tap into a centralized system or repository as extensions of our brains. Think of Google. Most of us now outsource to Google some of our thinking selves — which grapes go into a Bordeaux blend? In fact, our smartphones now act as personal knowledge management devices or memory banks — people’s phone numbers, birthdays, meeting start times, to-do lists, and even interesting articles saved for future use.
Formal KM departments attempt to do this but on a much bigger scale.

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