Can technology save time and improve access to justice? Just ask the in-house team at Microsoft where the software giant’s lawyers are deploying chatbots to answer common questions around sales and immigration issues and free up in-house lawyers to do more high-value work.
During a panel discussion last week at the Thomson Reuters Emerging Legal Technology Forum panel called Prometheus Unbound: On “Chatbots” Robot Lawyers and Ongoing Access to Justice, lawyers from a variety of backgrounds discussed the opportunities and applications for, and the growing popularity of, legal technology to address pressing needs in the provision of legal services.
Chatbots are computer programs that conduct a conversation with auditory or textual methods. Joshua Lenon, lawyer in residence at Clio, said he thinks there are “tons” of applications for chatbots when it comes to provision of legal services, such as the ability to act in “triage” situations and the ability to reach large numbers of people.