When Ishwar Sharma, a Toronto criminal and immigration lawyer practising in the heart of Little India, received a phone call from a practice management reviewer from the Law Society of Upper Canada to schedule an appointment, his heart began thumping. Sharma had misgivings and was filled with apprehension over the notion that an outsider working for the profession’s regulatory body was going to spend a day at his office, asking questions and sifting through books, files, and records to ensure his practice management was in compliance with established standards. “And there you are standing exposed,” says Sharma wryly.