Lawyers hate the word sales, but effective selling requires the same traits shared by truly influential lawyers
Law firms need a person who is formally responsible for product success.
Lawyers have many helpful attributes, but their aversion to ambiguity needs to be overcome.
Most law firms won’t be technology innovators, but strategic partnerships can help them compete.
Showing legal information in a more visual format has many benefits, but it can also be misleading.
We can wow our clients by shifting our mindset when we solve legal problems.
Simple questions and simple problems require simple answers and simple solutions. Our world, however, is often more complex than that. And complexity needs us to think more innovatively and to find creative ways to solve the problems that arise.
Knowledge Management is entering a new phase to boldly go beyond mapping what lawyers know to exploring how lawyers know. At a recent legal technology innovation event, one of the startups introduced its new technology as targeting the Final Frontier of Knowledge Management: turning the tacit into the explicit.