law office management

  • Leaving the city

    Leaving the city

    Dec 10, 2018

    Peter Harte left his stable Ontario practice and moved north; way north.

  • Fix the human experience at law firms to save time and money

    Dec 3, 2018

    They say that justice is blind, but law firm operations shouldn’t be. We talk, through articles and CLEs, about the challenges with talent retention, but it seems that we stop at stating the issue and don’t take time to understand the employee’s experience and address the causes. Often, the issue is the elusiveness of time.

  • How to choose a law firm

    Nov 19, 2018

    Legal services in Canada are changing to better serve clientele. People want to know how much their legal issue will cost before starting the process. Many want to self-represent. Savvy law firms are responding with a menu of services showing costs up front. And some menus even include coaching for those going to court on their own.

  • New office for Winnipeg law firm part of downtown revitalization

    New office for Winnipeg law firm part of downtown revitalization

    Oct 9, 2018

    ​On the surface, the change of office buildings by even a major law firm would normally be considered something of a “ho-hum” event.

  • Critical topics facing the legal community

    Critical topics facing the legal community

    Oct 1, 2018

    Law firms are under increasing pressure to run their businesses more effectively. Throughout 2018, Canadian Lawyer, with research partners RSM Canada and CIBC, invited members of the legal community to provide input on six critical topics facing the legal community, including diversity, succession planning, talent, growth/capitalization, expense control and technology.

  • The right leaders

    The right leaders

    Sep 24, 2018

    It’s been a decade since Stewart McKelvey moved toward a leadership model that places a chief executive officer in the key management role, dispensing of the usual managing partner role typically employed by law firms.

  • The silver lining to losing good employees

    Aug 13, 2018

    Replacing a valued employee can be a difficult transition for small offices. However, it is an opportunity to inject new energy and improve the office environment. Here are some suggestions to smoothly manage the departure of a key staff member.

  • OBA launches first Innovator-in-Residence program

    OBA launches first Innovator-in-Residence program

    Aug 2, 2018

    A new and unique program launched today by the Ontario Bar Association aims to identify, develop and advance innovations that will help members better serve their clients.

  • World Cup lessons

    Jul 23, 2018

    In order to celebrate this international showcase of soccer talent, pride and sportsmanship, I would like to share a few insights that came from watching (a lot of) the games and how these can apply to the practice of law and your career as an in-house counsel.

  • Dealing with harassment

    Dealing with harassment

    Jul 16, 2018

    Law firms struggle with how to deal with sexual harassment, but changes are afoot.

  • The open office and the Hawthorne effect

    Jun 4, 2018

    A new study from Service Research Centre at Karlstad University in Sweden suggests that the more co-workers share a workspace the less satisfied they are and the more difficult it is to have a good dialogue with other staff.

  • West meets East: How cultural differences affect the workplace

    May 28, 2018

    Having benefited from growing up in Canada but raised with Asian culture, I have always been a staunch supporter of diversity and inclusion in social settings and at work.

  • Beware of rogue clients

    May 14, 2018

    A recent incident involving Bay Street titan Goodmans LLP has shone a light on the issue of rogue clients and the potential damage they can inflict on a law firm’s brand.

  • The small-firm advantage

    The small-firm advantage

    Apr 9, 2018

    Lawyers at smaller firms are often better able to innovate than they think.

  • The right price: Our 2018 Legal Fees Survey

    The right price: Our 2018 Legal Fees Survey

    Apr 2, 2018

    Canadian Lawyer’s 2018 Legal Fees Survey shows some bright spots for law firms despite a highly competitive market.

  • Measuring your firm’s success

    Measuring your firm’s success

    Feb 26, 2018

    Key performance indicators, when done right, should offer a quick snapshot of how to better run your law firm.

  • Nudge your clients

    Nudge your clients

    Feb 12, 2018

    Behavioural economics has some important lessons that lawyers can put to practical use.

  • Opening our offices: The rise of open concept

    Opening our offices: The rise of open concept

    Jan 2, 2018

    The legal profession may be finally accepting the reality — and philosophy — of the open-concept office.

  • Breaking down more than walls

    Jan 2, 2018

    Is the open-concept office a trend that has no place in a law office? Many a skeptical lawyer would say yes. Until we did a deep look at this trend, I thought so, too.

  • Lawyer contractors on the rise

    Lawyer contractors on the rise

    Dec 11, 2017

    Law firms are increasingly looking to hire lawyers on a contract or temporary basis.