law office management

  • The silver lining to losing good employees

    Aug 13, 2018

    Replacing a valued employee can be a difficult transition for small offices. However, it is an opportunity to inject new energy and improve the office environment. Here are some suggestions to smoothly manage the departure of a key staff member.

  • OBA launches first Innovator-in-Residence program

    OBA launches first Innovator-in-Residence program

    Aug 2, 2018

    A new and unique program launched today by the Ontario Bar Association aims to identify, develop and advance innovations that will help members better serve their clients.

  • World Cup lessons

    Jul 23, 2018

    In order to celebrate this international showcase of soccer talent, pride and sportsmanship, I would like to share a few insights that came from watching (a lot of) the games and how these can apply to the practice of law and your career as an in-house counsel.

  • Dealing with harassment

    Dealing with harassment

    Jul 16, 2018

    Law firms struggle with how to deal with sexual harassment, but changes are afoot.

  • The open office and the Hawthorne effect

    Jun 4, 2018

    A new study from Service Research Centre at Karlstad University in Sweden suggests that the more co-workers share a workspace the less satisfied they are and the more difficult it is to have a good dialogue with other staff.

  • West meets East: How cultural differences affect the workplace

    May 28, 2018

    Having benefited from growing up in Canada but raised with Asian culture, I have always been a staunch supporter of diversity and inclusion in social settings and at work.

  • Beware of rogue clients

    May 14, 2018

    A recent incident involving Bay Street titan Goodmans LLP has shone a light on the issue of rogue clients and the potential damage they can inflict on a law firm’s brand.

  • The small-firm advantage

    The small-firm advantage

    Apr 9, 2018

    Lawyers at smaller firms are often better able to innovate than they think.

  • The right price: Our 2018 Legal Fees Survey

    The right price: Our 2018 Legal Fees Survey

    Apr 2, 2018

    Canadian Lawyer’s 2018 Legal Fees Survey shows some bright spots for law firms despite a highly competitive market.

  • Measuring your firm’s success

    Measuring your firm’s success

    Feb 26, 2018

    Key performance indicators, when done right, should offer a quick snapshot of how to better run your law firm.

  • Nudge your clients

    Nudge your clients

    Feb 12, 2018

    Behavioural economics has some important lessons that lawyers can put to practical use.

  • Opening our offices: The rise of open concept

    Opening our offices: The rise of open concept

    Jan 2, 2018

    The legal profession may be finally accepting the reality — and philosophy — of the open-concept office.

  • Breaking down more than walls

    Jan 2, 2018

    Is the open-concept office a trend that has no place in a law office? Many a skeptical lawyer would say yes. Until we did a deep look at this trend, I thought so, too.

  • Lawyer contractors on the rise

    Lawyer contractors on the rise

    Dec 11, 2017

    Law firms are increasingly looking to hire lawyers on a contract or temporary basis.

  • Tech for small law

    Tech for small law

    Sep 25, 2017

    Investing in tech has traditionally been a big challenge for small law firms, but new, low-cost solutions may be about to change that.

  • July 2017 - Compensation growth

    July 2017 - Compensation growth

    Jul 4, 2017

    Lawyer salaries have seen an increase overall, but so have the expectations of those doing the hiring. Prospects appear to be somewhat brighter for lawyers as law firms and legal departments settle into 2017, with many looking to add to their complement of lawyers while also indicating slight increases in compensation. But the environment in which today’s new lawyer works is more demanding than ever.

  • Client surveys

    Client surveys

    May 29, 2017

    Getting feedback from your client or potential client is important, but it needs to be done properly. Information is key for both law firms and clients. And while companies gather data about the firms and the lawyers with whom they work, often without their knowledge, there is concern that lawyers don’t do the same. Yet that information is available, ready for the taking.

  • Requests for proposals

    Requests for proposals

    May 18, 2017

    The RFP process has become more sophisticated and complex, but law firms still have to play ball to get on the preferred panel list. Law firms are seeing companies take an increasingly sophisticated approach in the way they procure and engage legal services. And many of the larger corporations are using requests for proposals to create panels of law firms to consolidate the number of firms with which they are working.

  • Cross-selling: the Unicorn of the practice of law

    Feb 27, 2017
  • Succession planning

    Succession planning

    Jan 3, 2017

    It began as one lawyer helping another, developed into a relationship and then a partnership with an eye to the younger lawyer acquiring the firm upon the retirement of the senior lawyer. But Shelagh Mathers’ succession plan wasn’t entirely accidental.