AI, client experience, and modernization

What the 2026 Estate Practice Report reveals about the future of estate planning

AI, client experience, and modernization
Jordan Atin
By Jordan Atin
Jun 03, 2026 / Share

For years, estate planning has been viewed as one of the more traditional areas of legal practice. While the law itself continues to evolve, many of the processes surrounding estate planning have remained largely unchanged: paper-based intake, manual drafting workflows, handwritten notes, and administrative tasks that consume valuable time.

Today, the profession appears to be entering a new phase.

Artificial intelligence may be dominating conversations across the legal industry, but according to estate lawyers across Canada, AI is only part of a much larger story. The findings from eState Planner’s recently released State of Estate Practices: 2026 Benchmarks & Trends report reveal a profession that is modernizing thoughtfully and pragmatically.

While AI adoption continues to rise, lawyers are equally focused on improving client experience, streamlining workflows, and adapting to changing client expectations.

AI adoption is accelerating, especially among newer lawyers

One of the most notable findings from this year’s report is the continued growth of AI adoption within estate planning practices.

In 2025, 41 percent of surveyed lawyers reported using AI tools in their practice. In 2026, that number increased to 54 percent. Among lawyers with fewer than five years of estate planning experience, adoption reached 76 percent.

Despite the headlines surrounding generative AI, estate lawyers are approaching these tools cautiously. Most respondents reported using AI to support specific tasks such as legal research, drafting clauses, identifying inconsistencies in documents, and summarizing information rather than relying on AI to replace legal analysis or client advice.

That distinction matters.

Estate planning remains deeply dependent on professional judgment, nuanced drafting decisions, and careful client guidance. The lawyers embracing AI most successfully appear to be using it to improve efficiency while maintaining clear professional oversight.

The real trend is practice modernization

While AI may attract attention, the broader findings point to a more significant shift taking place across the profession.

Estate lawyers are increasingly investing in processes and technologies that improve consistency, reduce administrative work, and create a better client experience.

Across multiple areas of practice, respondents reported greater emphasis on standardized intake procedures, better documentation, more structured workflows, and tools that help reduce repetitive administrative tasks. These efforts are not simply about efficiency. They are increasingly viewed as important parts of client service, consistency, and risk mitigation.

The firms that appear to be modernizing most successfully are leveraging technology to support more consistent processes. From intake and investigation to drafting and client communication, lawyers are increasingly looking for ways to reduce administrative burden while improving consistency and client service.

Digital intake continues gaining momentum

Perhaps no trend illustrates this modernization better than the continued growth of digital intake.

This year’s survey found that more than 51 percent of respondents now rely primarily on digital questionnaires, compared to approximately 42 percent the previous year. At the same time, paper-based intake continues to decline.

As estate planning files become more sophisticated, lawyers are recognizing the value of collecting more complete information earlier in the process. Many firms now use intake processes not only to gather client and asset information but also to document planning objectives, family circumstances, beneficiary intentions, and executor instructions before the first substantive planning discussion.

This shift reflects changing client expectations. Increasingly, clients expect the same level of convenience and digital accessibility from legal services that they experience in other professional interactions.

Client experience continues shaping modern estate planning practices

Referrals continue to be the primary source of new business for many estate planning lawyers, with nearly half of respondents identifying existing clients as their main referral source.

For estate planning lawyers, this reinforces a simple reality: client experience matters.

While legal expertise remains the foundation of every successful practice, clients increasingly evaluate their experience based on responsiveness, communication, organization, and the overall ease of the planning process.

The survey findings suggest that many firms are increasingly viewing client experience, practice efficiency, and consistency as interconnected parts of a modern estate planning practice. More structured intake processes, better documentation, and clearer communication practices not only help lawyers manage files more effectively but also create a more organized and predictable experience for clients.

Looking ahead

The most important takeaway from this year’s report may be that estate planning is not being transformed by a single technology or trend.

Instead, the profession is evolving through a series of practical improvements.

Lawyers are adopting AI thoughtfully. They are embracing more structured intake processes. They are strengthening documentation practices and looking for ways to improve efficiency without compromising quality.

Taken together, these developments point toward a profession that remains firmly grounded in legal expertise while becoming increasingly modern in how that expertise is delivered.

The full State of Estate Practices: 2026 Benchmarks & Trends report is available at https://www.e-stateplanner.com/estate-planning-practice-report and includes additional findings on fees, drafting workflows, AI adoption, client intake practices, and the future of estate planning.

eState Planner is a cloud-based software built by lawyers for lawyers. Used by over 450 firms, it improves client intake, reduces will-planning errors, and lets users customize and generate wills, POAs, and other documents.

This article was provided by eState Planner