In the excitement to embrace technology, we may forget about the needs of the people for whom we are designing
Kate Simpson explains why digital solutions only begin to get interesting once the end users get their hands on them
Law firms should be careful about leaping into process automation, writes Kate Simpson
Search is one of those wicked problems. Not “wicked” in the English vernacular sense though. And it’s not the OED definition of the word of “evil or morally bad” either.
There has been much written on the topic of ethics in artificial intelligence and innovation recently.
These are the three key reasons that lead many to initiate a knowledge management strategy: enabling efficiencies, continuous improvement and managing risk.
Lawyers hate the word sales, but effective selling requires the same traits shared by truly influential lawyers
Law firms need a person who is formally responsible for product success.
Lawyers have many helpful attributes, but their aversion to ambiguity needs to be overcome.