Good client management requires diligent execution on savvy business development techniques
Investing in client experience — and not raising rates — will strengthen the legal marketplace
Value is a measure of worth and oftentimes has nothing to do with cost; it is about trust and faith
Customized combo of four key components enables a firm or individual to differentiate from the pack
The ‘surprise and delight’ factor will boost your brand and bottom line, argues Heather Suttie
Global response to COVID-19 proves false the notion that change is slow, writes Heather Suttie
When many law firms are as fungible as peanut butter, savvy productization and exemplary service are differentiators, argues Heather Suttie
Legal Market Strategies for Uncertain Times, from Heather Suttie
While traditional law firms may believe that technology and non-traditional legal companies are the biggest competitive threats, none – not even all of the world’s legal technology companies and alternative legal service providers combined – come close to the continuing advancements being made into the global legal services market by the big four professional services firms.
An overarching theme of the conference was that smart law firms must act quickly to adopt ALSPs into their businesses and client dealings. While ALSPs aren’t new, in-house lawyers I spoke with in Atlanta want an ALSP as part of their legal service team and expect full co-operation and collaboration between themselves and every legal entity that serves them.