British Columbia seeks insights on court digital transformation strategy

Members of the public are encouraged to provide feedback by April 8

British Columbia seeks insights on court digital transformation strategy

The Ministry of Attorney General of British Columbia has invited members of the public and legal professionals to contribute their insights on the court’s digital transformation strategy by April 8.

The survey seeks to gather feedback on the experiences, expectations, and perspectives of those interacting with the justice system, aiming to refine and enhance the accessibility and efficiency of legal services.

In 2019, the Ministry of the Attorney General introduced the Court Digital Transformation Strategy, charting a course for advancing technological utilization in BC courts up until 2023. The strategy was designed to align with the needs and experiences of court users, providing a strategic framework for enhancing service delivery through digital means.

BC Attorney General David Eby said, “This Court Digital Transformation Strategy is an important part of the government’s commitment to improving access to justice for British Columbians.  It provides a clear roadmap to improving services and accessibility for our citizens and promoting innovation and technology to meet the needs of the judiciary.”

With the original strategy period coming to an end, the Ministry has launched an online survey to capture the evolving needs and insights of court participants. This survey represents a critical step in informing the next phase of the Digital Transformation Strategy, ensuring that the future roadmap is grounded in user-centred design and feedback.

The Court Digital Transformation Strategy Survey is open for responses until April 8 and is accessible through the Ministry’s official website. It aims to reflect on the progress made over the past four years, gauging the effectiveness of implemented technologies and identifying areas for improvement. The feedback collected will be used to shape the strategy for the upcoming four-year period, focusing on enhancing the justice system's accessibility and user experience.

The Law Society of British Columbia encourages all individuals who have interacted with the province's courts—as legal professionals, litigants, or in any other capacity—to participate in the survey.

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