Login

New fairness officer to foster transparency in Insurance Corporation of British Columbia’s decisions

B.C. announces new office in context of transition to Enhanced Care coverage this May

New fairness officer to foster transparency in Insurance Corporation of British Columbia’s decisions

The B.C. government is planning to introduce legislation amending the Insurance Corporation Act, RSBC 1996, c 228, to establish a fairness officer who seeks to promote trust in the processes of the Insurance Corporation of British Columbia.

The new fairness officer, who will be appointed by the provincial government to ensure more independence from the ICBC, will aim to foster fairness and transparency in the ICBC’s decisions, actions and practices and in the ICBC’s handling of complaints, disputes and procedural matters, particularly in the context of the ICBC’s transition to Enhanced Care coverage on May 1.

“Under the new care-based model, ICBC will ensure every person who makes a claim receives all the care and benefits to which they are entitled,” said Mike Farnworth, B.C.’s minister of public safety and solicitor general, in the news release.

The new fairness officer will have the power to review customer complaints regarding the ICBC’s processes and policies when resolving a case and to make recommendations on how to decide such complaints, as well as the power to make more general recommendations to improve fairness in the ICBC’s decision-making.

The fairness officer also has the responsibility to annually report on the complaints which they have received, which they have determined to be within scope and which they have heard. B.C. expects the new fairness office to be in place later this year.

The planned legislation also obligates the ICBC to provide the minister responsible for the ICBC with an annual report that explains how it has responded to the fairness officer’s recommendations.

“We welcome the new independent fairness officer, as they will help give British Columbians the confidence of knowing that we are accountable to them and that they will be treated fairly by us,” said Nicolas Jimenez, president and chief executive officer of the ICBC, in the news release.

The new Enhanced Care aims to provide customers savings on their premiums, amounting to 20 per cent on average, on their full basic and optional coverage from ICBC. In late January, the ICBC announced that it had updated its online estimator tool to provide customers with an estimate of how much they will save upon renewing their auto insurance under the Enhanced Care coverage.

Related stories

Free newsletter

The Canadian Legal Newswire is a FREE newsletter that keeps you up to date on news and analysis about the Canadian legal scene. A separate InHouse Edition is delivered on a regular basis, providing targeted news and information of interest to in-house counsel.

Please enter your email address below to subscribe.

Recent articles & video

Federal budget will mean significant tax changes for business: lawyer

Virtual advocacy requires better preparation and more attention: Robin Dodokin

Nova Scotia Barristers’ Society to undertake independent review tackling systemic discrimination

Muslim parties married in nikah ceremony before receiving civil divorce orders not spouses: court

Personal injury litigator urges lawyers to advocate for neglected elders amid COVID-19

A tale of two masks in court: Ontario and Quebec judges rule for and against maskless speaking

Most Read Articles

New dating app launched to help lawyers connect with people who understand the grind

A tale of two masks in court: Ontario and Quebec judges rule for and against maskless speaking

Tips for female litigators from a leader in the field

Coded language from police officers is racism